Refund policy

We want you to love your order from The Carter Collective!

Because our items are shipped directly from our suppliers, we offer store credit only on eligible returns. Please read the details below:

1. Store Credit:
   
• Returns must be requested within 14 days of delivery.
• Items must be unworn, unwashed, and in original condition with tags (if applicable).
• Once we receive your return, we’ll issue a store credit via gift card.
2. Damaged or Defective Items:
   
• If your item arrives damaged, defective, or incorrect, email us at [your email] within 7 days with photos. We’ll make it right (replacement or refund).
  
3. Final Sale Items:
   
• Accessories, clearance items, and anything marked “Final Sale” cannot be returned.
4. To start a return, email us at thecartercollective1217@outlook.com with your order number and item details.